Shipping Information

Dispatch

Please allow 1–2 working days for in-stock orders to be prepared and dispatched. Working days are Monday to Friday, excluding UK public holidays.

This is the time needed to ship your order, not the delivery time. Delivery takes additional time after dispatch and varies by destination and service.

UK & European delivery

We use DPD for deliveries within the UK and Europe. UK orders over £200 qualify for free delivery. For UK orders of £200 or less, and all European orders outside the UK, available shipping charges are shown at checkout. The free-delivery offer applies to UK delivery addresses only.

Delivery outside Europe

We use DHL Express for international deliveries outside Europe. Shipping charges are shown at checkout for your destination.

Delivery estimates & tracking

Once your parcel has been dispatched, use your tracking details for the carrier’s latest delivery estimate. Delivery times are estimates and can be affected by public holidays, remote destinations or customs processing. The 1–2 working-day dispatch window is not a next-day delivery guarantee.

Customs, duties & taxes

Orders delivered outside the UK may be subject to import duties, taxes or customs clearance charges. Unless these charges are explicitly included at checkout, they are payable by the recipient and are separate from the shipping charge. Customs processing may delay delivery. Your local customs authority can explain the charges that may apply.

Pre-orders

Pre-orders have a separate dispatch schedule and are excluded from the standard 1–2 working-day dispatch window. Please check the product’s pre-order information. Our existing pre-order dispatch estimate is within 2 weeks of placing your order, unless a different date is stated on the product page.

Payment is taken when you order. We will provide weekly updates on your pre-order and contact you if the estimated dispatch date changes. Pre-orders can be cancelled before dispatch; your statutory rights remain unaffected.

Need help?

If you have a delivery query, contact info@favelastudios.com with your order number.

For returns information, see our Returns & Exchanges Policy.