Privacy Policy

How we use your information

Favela Studios only use the personal information provided by you for the following:

  • For us to handle your orders, deliver your goods, and to process any payments and refunds, including the sharing of your data to any third-parties involved in the processes of your order, and delivery being completed

  • To provide updates for orders placed, including any changes regarding parcel delivery

  • To contact you in regards to any communication sent to us

  • Keeping your contact details up to date

  • Management of your online account

  • To detect and prevent possible fraud, or abuse on our sites

  • To send you details of marketing campaigns, news about our company, competitions, or promotions that may interest you, providing we have received your consent to do so

  • To personalise your experience across our platforms, i.e. providing targeted suggestions for you online based on your previous use of our website

  • When processing any competition, or prize draw entry (If any other purposes for processing your data are required, these will be detailed in any Terms and Conditions supplied in association with the competition at entry) 

What personal information do we collect from you?

For the purpose of completing our obligations in processing your order, we will need to collect some personal information from you. Personal Information are any identifiable details supplied to us that mean we can identify you either directly, or indirectly. This can be anything from an order number to specific information, such as your address details, or telephone number.

Details of when data is collected are listed below:

  • When placing an order on the Favela Studios website

  • When setting up an account on either the Favela Studios website

  • Subscribing to our newsletter, marketing campaigns, or other promotions

  • When entering any prize draws, or competitions

  • Filling in any forms on our site or mobile application

  • Communicating with our social media pages, in the form of comments, or uploads of photographs, or use of campaign hashtags

  • Communicating with us via email, telephone, or by writing to us

Data that may be captured about you could include, but is not limited to the following:

  • Name

  • Full Address including Postcode

  • Email

  • Telephone Numbers

  • Date of Birth

  • Password

  • Payment Details

We may also record technical information about the device/provider details used to access our sites, including your IP address, location, and operating system details. Further details regarding online tracking of your use of our sites can be found in our Cookie Policy.

If you are placing an order with us, we will require payment details. Any payment information provided will be captured securely by the third party provider.

Any required information is indicated by an asterisk. You do not have to provide this information to us, but this will mean we will be unable to process your request, and fulfil our obligations to you under the contract of sale. 

How your details are protected

Across all our sites we use security measures to ensure your personal information is protected. Your data is also protected during any online transmission using Secure Sockets Layer (SSL) encryption software.

We also have the appropriate security measures in all our physical locations to protect against the loss, misuse, or alteration of information that we have collected about you from any of our platforms.

We use cookies on our websites. A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit Favela Studios, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. For further information regarding the cookies used on our websites, please see our Cookie Policy.

We will not transfer personal data we have collected from you to any third party data processors located in countries outside of the European Economic Area ('EEA').

Some of our third party contractors who are provided with your details as otherwise stated in this Privacy Policy, may transfer data outside of the European Economic Area ('EEA'). Where this occurs we will try to ensure that they comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

Is your data shared?

We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you. These may include, but are not limited to:

  • Payment gateways

  • Delivery fulfillment companies

  • Technology hosts, such as servers and email distributors

  • Business partners

Any information disclosed to us that is shared with any of our third-parties affiliations, or business partners will be limited to only the data needed to carry out instructions to complete your order, or delivery of your goods. 

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Our sites may also contain links to the websites of our affiliates, business partners, their networks, and advertisers. If you follow a link to these websites they have their own privacy policies, which may differ from that of ours. Please check the details of these policies before you provide any details to third parties directly.

The third party payment gateway, collect your payment card details in order to complete your purchase made through our site(s), mobile applications and at the kiosk in store. If you chose a credit option for your payment, your order details will be sent to a third party provider. They will require further information to perform a credit check before any credit is agreed. Details of the provider we use, Klarna, are below:(Unfinished-George?)

Your Consent

If you give your consent for marketing communications, or sign up to receive our newsletter, we will keep you informed by email, or via other electronic means about our products and services.

We will not share any of the personal information you provide to us, to any third party without your permission, unless otherwise stated in this privacy policy, for the purpose of completing your order.

You can withdraw your consent at any time, and ask us not to continue processing your personal information.

To opt-out of any communications from us, or data processing you can:

  • Unsubscribe by following the link provided on communications you receive

  • By choosing not to opt-in for marketing communications when processing any order

  • By contacting our customer services, who will need to confirm your identity to process your request

Any requests made to unsubscribe from our communications will be processed as soon as possible, but may take a few days.

How long is your personal information held for?

Any personal information given by you to us is securely stored within our databases, for the purposes of us providing you with an account facility with Favela Studios. Your information will be retained for the duration of your account remaining open. You can at any time, request we stop processing your data, and request we delete information we hold, in accordance with your rights.

However, any data that must be retained for legal purposes cannot be deleted but will be anonymised, and retained for the period specified legally as requirement. After this time, any remaining data will be deleted.

What you can do with the personal information we hold?

You can, at any time, contact us in relation to the personal information we hold about you.

You have a right to ask us to do any of the following in relation to your personal information:

  • Update the personal information we hold about you

  • Have any inaccurate information corrected

  • Restrict the processing of your personal information for any other purposes other than processing your order

  • Object to any use that constitutes profiling, or automatic decisions made by us on your behalf

  • A copy of the personal information we hold about you

  • Have a copy of your data transferred to be provided to another company, either to you, or directly to the company you wish to transfer the data to

If you wish to update, or verify the details you have submitted to Favela Studios, or request a copy of your details that we hold, you may do so by logging into your account, contacting us via our Contact Form.

Our security procedures mean that we may request proof of identity before we reveal any information. This proof of identity could take the form of any personal data provided to us upon registration of your account. We would suggest that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

If you have any concerns regarding how we handle and process your details, you can contact the Information Commissioner Office (ICO) on 0303 123 1113, or via their website reporting facility.