Returns

Returns & exchanges

For discretionary returns outside your statutory rights, we offer exchanges or store credit only, subject to eligibility and availability. This does not affect your legal cancellation rights or your rights if an item is faulty or not as described.

Your statutory rights

For eligible UK online purchases, you can notify us that you wish to cancel within 14 days of receiving your order, then return the items within a further 14 days. You do not need to give a reason. Where a statutory refund is due, we will refund your original payment method rather than require you to accept store credit.

For these cancellations, we will refund you within 14 days of receiving the returned items, including the standard delivery charge where applicable. You may inspect and try on items as you would in a shop; a deduction may apply for handling beyond what is necessary to inspect them. Statutory rights also apply to sale items. Nothing in the discretionary conditions below limits these rights or any other rights required by applicable law.

Discretionary exchanges & store credit

The following conditions apply only to discretionary returns outside your statutory rights, for both full-price and sale purchases:

  • Items must be returned within 14 days of delivery.
  • Items must be unworn, unwashed and unused, with their original packaging, labels and accessories.
  • Exchanges are subject to stock availability. If your requested item is unavailable, we will offer store credit.
  • Once we have checked your return, approved store credit will be issued as a gift card or code.
  • We do not offer cash or payment-method refunds for discretionary returns.

How to arrange a return

  1. Email info@favelastudios.com with your order number and the items you wish to return. We will provide the return address and instructions. You do not need our approval to exercise a statutory cancellation right.
  2. You can use our returns form (PDF) to help us identify your parcel. Using this form is optional when exercising your statutory rights.
  3. Pack your items securely. We recommend a tracked service and keeping proof of postage.

Return postage

For discretionary returns, you are responsible for return postage and any agreed postage for an exchange. For statutory returns, postage costs will be handled in accordance with your legal rights. If an item is faulty, damaged on arrival or incorrect, please contact us so we can arrange the appropriate next steps.

Need help with an order?

Please contact info@favelastudios.com so we can help resolve your concern.